All orders placed before 3pm EST are shipped out the same day Monday through Friday. Orders placed after 3pm EST will be shipped the following business day. Weekend orders will be shipped on Monday.
Domestic orders within the contiguous 48 states are delivered within 5 business days. A tracking number is sent to your email when shipped. Rush orders, including priority and overnight, are available by selecting the shipping option at checkout. Please include a 'need by' date in the customer notes so we can verify your selected shipping method will arrive in time.
Free Ground Shipping within the contiguous 48 states is offered for orders over $225.00.
We strongly recommend only shipping to commercial locations to ensure packages are not taken from residential addresses. We cannot replace lost or stolen packages. Please call us at 800-593-8250 to find the closest FedEx location where you can safely pick up your package.
We love all our customers and ship around the world regardless of continent you are located on. Please note some countries impse duty charges on inbound packages which is the receiver's responsibility.
We also strive to get our shipping correct at checkout but sometimes costs change after we finalize packaging the product based on weight and dimensions. If additional shipping fees are required, we will contact you to complete payment on the difference.
All of our products are Nut free, non GMO and Gluten Free.
We do not have a minimum order quantity.
We can offer larger quantities for most of our products. If you are interested in placing a larger order, please call 800-593-8250 or email us at email@example.com
All flowers and icing decorations should be stored in a cool, dry place. Do not refrigerate for more than a few hours pior to your event to prevent the flowers from becoming damaged. Our flowers and decorations can last for years if properly stored!
Our sugar flowers are delicately hand-made and we take great care in packing all orders to ensure no breadage occurs. We want you to be delighted by choosing us so please let us know if somethign unexpected happened. Please call 800-593-8250 or email us at firstname.lastname@example.org so we can work together to make it right. Unfortunately we are not able to offer refunds on shipping charges or opened bags of our edibles.
If you have a custom request or don't see something that you would like us to consider carrying, please let us know! Send an email to email@example.com and we will do our best to accommodate your request.